Privacy Policy
Your privacy matters to us. This policy explains how zanophyrelos handles your personal information with transparency and care.
Information Collection and Use
zanophyrelos collects information to provide better services to our users. When you visit our website or engage with our educational programs, we gather certain data to enhance your learning experience and ensure our platform operates effectively.
We collect information in several ways. Some data comes directly from you when you create accounts, enroll in courses, or contact our support team. Other information is gathered automatically through your interactions with our website, including pages viewed, time spent on sections, and technical details about your device and browser.
Important: We never sell your personal information to third parties. Your data is used exclusively to improve your educational experience and maintain our services.
Types of Information Collected
Personal Information
This includes your name, email address, phone number, and postal address when you provide them. We also collect professional information such as job title, company name, and industry when relevant to your educational goals.
Technical Information
We automatically collect IP addresses, browser types, operating systems, device identifiers, and usage patterns. This data helps us optimize our website performance and identify technical issues.
Educational Progress Data
When you participate in our learning programs, we track your progress, completion rates, assessment scores, and learning preferences. This information helps personalize your educational experience.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with zanophyrelos. We use collected data to deliver educational content, process enrollments, and provide customer support. Additionally, this information helps us improve our programs based on learning analytics and user feedback.
- Delivering personalized learning experiences and course recommendations
- Processing payments and managing your account access
- Sending important updates about your courses and our services
- Analyzing learning patterns to improve educational content
- Providing technical support and troubleshooting assistance
- Ensuring website security and preventing fraudulent activities
We also use aggregated, non-identifiable data to understand broader trends in business education and professional development. This research helps us create more effective learning materials and identify emerging skills that professionals need.
Data Protection and Security
zanophyrelos implements comprehensive security measures to protect your personal information. Our systems use encryption protocols, secure servers, and regular security audits to safeguard your data against unauthorized access, alteration, or disclosure.
We maintain physical, electronic, and procedural safeguards that comply with Australian privacy laws. Our staff receives regular training on data protection practices, and access to personal information is limited to employees who need it for their job responsibilities.
While we strive to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized account activity.
Your Privacy Rights
Under Australian privacy legislation, including the Privacy Act 1988, you have specific rights regarding your personal information. You can request access to the personal data we hold about you, ask for corrections to inaccurate information, and request deletion of your data in certain circumstances.
- Access your personal information and understand how it's being used
- Request corrections to any inaccurate or outdated information
- Ask for deletion of your personal data, subject to legal requirements
- Opt out of marketing communications while maintaining essential service updates
- Request data portability for information you've provided to us
- Lodge complaints with us or the Australian Privacy Commissioner
To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may ask for identification verification to protect your privacy.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Educational records and progress data are kept for seven years after course completion to provide ongoing access to certificates and transcripts.
Marketing and communication data is retained until you opt out or request deletion. Technical logs and analytics data are typically kept for two years for security and improvement purposes. When data retention periods expire, we securely delete or anonymize the information.
You can request early deletion of your data at any time, though this may affect your access to certain services. We'll explain any limitations before processing deletion requests and provide confirmation once the process is complete.
Sharing and Disclosure
zanophyrelos does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in specific circumstances that serve your interests or meet legal requirements.
We work with trusted service providers who help deliver our educational services, including payment processors, email platforms, and technical support services. These partners are contractually bound to protect your information and use it only for specified purposes.
We may disclose personal information when required by law, court order, or government regulation. In such cases, we'll notify affected users unless legally prohibited from doing so.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Essential cookies enable core functionality like login sessions and course progress tracking. Analytics cookies help us understand how visitors interact with our content.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use third-party advertising cookies, but some embedded content from external providers may set their own cookies.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated through email notifications and prominent website notices.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this document indicates when the policy was last updated.